Shipping Policies

Through our online store we only have home delivery within the following established times: Shipping method: Standard, Delivery time: Up to 5 Business days Shipping method: Express, Delivery time: from 1 to 3 Business days *The Shipping costs will be defined at the time of finalizing the purchase. Orders may be delayed during promotion and hot sale periods, we greatly appreciate your understanding. Any orders shipped after 12 pm CST will be processed the next business day. International Shipping Giallo.com only offers service within the Mexican Republic. Order Confirmation on the way Once your order has been processed and is on its way to your address, you will receive a confirmation email with an order tracking number. Track Order You can check the status of your order directly in your account, once the order is in the shipping process we will send you a confirmation email with the order tracking or you can enter your account to our site where you will find the information of order to be able to trace it. Time restrictions. In order to proceed in the event of any inconvenience with your delivery, it is important that you consider the following terms: How long does it take to update a report with the courier? All reports generated by messaging have a minimum response time of 72 hours. skilled, this depending on the type of incident. How long do I have to report a shortage in my order? In the event that your order has arrived incomplete, we ask you to immediately contact our Customer Service Department within a maximum of twenty-four (24) calendar hours after receiving your order, by sending an email to contacto@giallo.com with the following information:
  • Photograph of the guide attached to the packaging
  • Photograph of outer packaging showing the entire box/bag
  • Photograph of the interior packaging, showing the entire box (if your package arrived in a bag, it does not apply).
  • Photos of content damage
  • Photographs showing the signs of violation, (in cases of abduction)
All photographs must be clear for your report to stand. This is a maximum of twenty-four (24) calendar hours after receiving your order, after this term expires, the product will be understood as tacitly accepted. What to do if my order was delivered, but I don't have it? In case of not recognizing the delivery of your package, it is very important that you report it immediately with us in order to do the corresponding follow-up with our courier. This must be within 5 business days of the delivery date. After this time, we can follow up, however, the response time can take up to 15 business days and will be subject to the terms and conditions of the couriers.